Refund policy

Not your #FavoriteTee?? No worries — you can request a return directly through our return portal here. No need to email us first! 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Free Returns + Exchanges with Checkout+

At checkout, customers have the option to add Checkout+ Coverage for a small fee based on their order total.

If you purchase Redo coverage with your order, your eligible return or exchange will include a free return shipping label.

Checkout+ coverage must be purchased at the time of checkout and cannot be added after an order has been placed.

Didn't add Redo coverage? No worries — you can still return or exchange eligible items within our return window. However, return shipping costs are the customer's responsibility and will not be reimbursed by Intrigue Ink.

Original shipping charges are non-refundable.

 

Return Eligibility

To be eligible for a return or exchange:

  • Returns must be initiated within 14 days of delivery.

  • Items must be unworn, unwashed, and in original condition with tags attached.

  • Final sale items are not eligible for return or exchange.

  • Checkout+ coverage applies to return shipping only and does not override Intrigue Ink's return eligibility requirements.

If you purchased Checkout+ coverage, please use our online return portal to begin your return or exchange. If you did not purchase Checkout+ coverage, you can still use the portal to initiate your return and view your available options.

 

To start a return or exchange:

  • Login to our return portal here.
  • Locate your eligible order and select the option to request a return or exchange.
  • If you purchased Checkout+ coverage, you'll receive a prepaid shipping label and instructions on how and where to send your package.

  • If you did not purchase Checkout+ coverage, you can still use the portal to initiate your return and view your available options.

  • Items sent back to us without first requesting a return will not be accepted.

 

Something wrong with your order?

If your item arrived damaged, defective, or you received the wrong item, please email orders@intrigue.ink so our team can make it right.

For regular returns, please use our Returns Page rather than emailing us. it'll get your return moving much faster!

 

Final Sale

All markdown and Garage Sale items are final sale and cannot be returned or refunded. Gift cards are considered final sale as well.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us.

Visit our returns page for more info and FAQs.

You can always contact us for any return question at orders@intrigue.ink.